These questions refer to what to do if an order is missing or has the wrong item.
How do I cancel my order?
Please carefully review your order before submitting. To ensure that your order is delivered as quickly as possible, we immediately process all orders automatically. As a result, it is not possible to cancel or change your order between the time of ordering and delivery.
If you wish to return your order once you receive it, contact the Yoose support team by clicking here. We will provide a return label to send back your product for a full refund.
How do I track the status of my order?
You can easily track the status of your order yourself by clicking here. Enter your order number and e-mail address and click on "search order".
My order has been automatically cancelled
We may occasionally have to cancel an order. The most common reason for that is that the product is out of stock at the moment of shipping. Should that be the case, you will be notified by email. We kindly advise you to place your order again by choosing a different product or different version of the same product. It is not possible to place an order for a product that is out of stock. Any charges that may have occurred will be automatically refunded. We apologize for the inconvenience.
These are about what types of payments are accepted, and how to rectify a problem when a payment goes wrong.
My payment has failed
In order to prevent payment failures, we recommend you make sure the billing address you provided matches with the address your bank has for you. Also ensure your credit/debit card is not expired and has enough available balance. Clearing your browser's cache and cookies might also help. We recommend you try your order again, preferably with a different payment method. If the issue persists, please contact your bank or card issuer.
How can I download my invoice?
You will receive your invoice via email within 1-2 business days from placing your order. Once available, you can also download your invoice in your Philips Shop account. Log in to your account. Click on ""View your order history."" Select your order number and then click on the invoice to download it.
Prefer to access your invoice without an account? You can insert your email and order number here. Then click to the bottom right and download your invoice.