Quick Links
FAQs
Payments
These are about what types of payments are accepted, and how to rectify a problem when a payment goes wrong.
My payment has failed
In order to prevent payment failures, we recommend you make sure the billing address you provided matches with the address your bank has for you. Also ensure your credit/debit card is not expired and has enough available balance. Clearing your browser's cache and cookies might also help. We recommend you try your order again, preferably with a different payment method. If the issue persists, please contact your bank or card issuer.
How can I download my invoice?
You will receive your invoice via email within 1-2 business days from placing your order. Once available, you can also download your invoice in your Philips Shop account. Log in to your account. Click on ""View your order history."" Select your order number and then click on the invoice to download it.
Prefer to access your invoice without an account? You can insert your email and order number here. Then click to the bottom right and download your invoice.
Prefer to access your invoice without an account? You can insert your email and order number here. Then click to the bottom right and download your invoice.
How can I redeem my discount promotional code?
You can redeem your discount promotional code by entering the code in the "Enter Discount Voucher Codes" field, then click 'Apply' during checkout. You can only use one promotional code per order. Some promotional codes may not be valid for certain product categories or already discounted products.
Ordering
These questions refer to what to do if an order is missing or has the wrong item.
How do I cancel my order?
Please carefully review your order before submitting...
Delivery & Returns
These questions are all about delivery. Also, about the returns policy.
When will my order be shipped?
We deliver within the US in 2-5 business days for FedEx Ground shipments. If you order multiple products, your products may be shipped separately.
Spare parts delivery times are between 3 and 9 business days and are delivered separately as they originate from a different warehouse.
Spare parts delivery times are between 3 and 9 business days and are delivered separately as they originate from a different warehouse.
How can I track the delivery of myorder?
You will receive your invoice via email within 1-2 business days from placing your order. Once available, you can also download your invoice in your Philips Shop account. Log in to your account. Click on ""View your order history."" Select your order number and then click on the invoice to download it.
Prefer to access your invoice without an account? You can insert your email and order number here. Then click to the bottom right and download your invoice.
Prefer to access your invoice without an account? You can insert your email and order number here. Then click to the bottom right and download your invoice.
How do I return a product?
30-Day Free Returns
Return your product for free within 30 days of purchase.
1. Log in to your Yoose account and select the order you want to return— or start a return using your order number and email.
2. Select the item(s) and quantity, then choose Refund or Replacement.
3. Download your FedEx return label and pack all items in one box.
4. Drop off the package at a FedEx location.
5. Once received and inspected, your refund or replacement will be processed.
Return your product for free within 30 days of purchase.
1. Log in to your Yoose account and select the order you want to return— or start a return using your order number and email.
2. Select the item(s) and quantity, then choose Refund or Replacement.
3. Download your FedEx return label and pack all items in one box.
4. Drop off the package at a FedEx location.
5. Once received and inspected, your refund or replacement will be processed.
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